F.A.Q.
Our reliable towing professionals provide a large number of towing services in the category of on-road emergency assistance. If a customer finds herself out of gas, she can depend on our experts to provide gas services to refill the car’s tank. And if another patron needs help with his deflated tires, our hard-working towing providers have all the materials needed to replace the tire or to re-inflate it if the tire can be saved.
Our towing experts gladly provide lockout services to all our customers. No matter what make or model of your car, our towing professionals will be able to open up your automotive. When you call up our dispatchers, simply describe the issue-whether you’ve lost your keys or they’re locked inside-the make and model of the car, and your location, and we’ll have your auto opened up in a jiffy.
We understand completely the client’s anxieties over tire replacements. We’re familiar with the time, effort, and cost that are involved in a complete replacement of a tire. That’s why our towing professionals work extra diligently to determine whether or not they can simply repair a damaged tire instead of being compelled to replace that tire entirely. However, if in certain circumstances, a tire replacement is required, an alternative should never be considered. Driving on a tire that must really be removed and replaced is quite serious. We would never recommend a customer endanger her or his car, and possibly her or his life, by traveling on such an unsafe object.
Yes. Our drivers are trained Car Lockout specialists who carry an ever increasing array of vehicle unlocking tools. NEVER let an untrained person attempt to unlock your vehicle! Your doors internal mechanisms and wires are very fragile.
No. Not at Hawaii Towing Company Inc. We actually prefer the lighter weekend traffic because we can finish your tow quicker.
Yes, we carry all needed equipment necessary to tow motorcycles without damage. Take a look at our Towing Methods page.
No. Quite the opposite. Since your car is lifted by it’s tires, it is riding on your own suspension. And the tow truck’s suspension absorbs most of the bump
No. Conventional tow trucks are capable of lifting all wheels off the ground.
Probably, Most manufactures say yes, for a limited speed and distance.
If your car is 4-wheel drive, all-wheel drive, or have a flat tire opposite of drive axle (example: You have a front flat on a rear wheel drive car) you will need a flatbed. If you have excessive damage due to an accident, or you have a rear wheel drive car on the highway. A car with ground effects may need a flatbed as well. We recommend a flatbed for “exotic, antique and project cars”, and any car that has been modified from the manufacturers original production may need special handling with special straps to secure it to the flatbed.
No, you do not need to be with the vehicle to get a tow as long as you leave the keys with the car and let us know how you are paying. (Example: You are paying by check but are unable to meet the driver, our dispatchers would calculate the mileage and should be able to give you the price therefore you may leave the check in the vehicle along with the keys, common places keys are left are: under the floor mat, above the visor, in the gas flap, in the ignition, on the tire.) You just need to let our dispatchers know where you will be leaving the key.